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How Starbucks Is Fighting Back Against Shorted Latte Drinkers

A couple of months ago, we wrote about some pissed off latte lovers who sued Starbucks, claiming that the company was underfilling lattes.

Now, in order to get themselves out of hot water, Starbucks Corporation has filed, “a motion to transfer,” with the U.S. Judicial Panel Of Multidistrict Litigation, to have the cases heard in the company’s home state of Washington.

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In total, there are three different cases, with an additional case pending, involving customers accusing Starbucks of, “deceptive marketing practices, by misrepresenting the quality of made-to-order beverages in its cafes.

Additionally, the plaintiffs allege that Starbucks knowingly, “follows standardized recipes that result in the uniform under fillings of beverages,” according to a memo submitted by Starbucks Corporation filed with the U.S. Judicial Panel On Multidistrict Litigation May 26.

Due to circumstances involving multiple states, California, Illinois and New York, and the similarity of accusations, Starbucks Corporation is requesting the cases be transferred to a Seattle, Wash. court — where the corporation is headquartered — which will help “… eliminate duplicative discovery,” and, “prevent inconsistent rulings,” according to the memo.

The overlaying consistency within each case, remains that customers accuse the coffee giant of using inadequate cup sizes that do not allow for the amount of coffee or other beverage as advertised.

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The cases in question

Siera Strumlauf and Benjamin Robles v. Starbucks 

The two plantiffs Strumlauf and Robles, from Northern California, filed a lawsuit on March 16, 2016. They claim that the Starbucks sizes, 12 fl. oz. “Tall”, 16 fl.oz. “Grande” and 20 fl. oz. “Venti” falsely advertise how much liquid can be contained in the cup, and also allege that baristas have, “no discretion in determining how much of a given ingredient is used in a latte,” according to the memo. Starbucks has requested to dismiss the case, but a hearing is scheduled for June 1.

Stacy Pincus v. Starbucks 

Pincus, a resident of Illinois, filed legal action on April 27, 2016, over the claim that, “ALL COLD DRINKS ARE UNDER FILLED.”

The Pincus memo alleges all, “iced coffee, iced tea and blended specialty drinks,” as well as its, “shaken iced teas and shaken iced lemonades, Refreshers™ and Fizzio™ handcrafted sodas” are underfilled,” — and have been since 2006, according to documents.

Currently, Pincus case will be heard on June 21, 2016.

Brittany Crittenden v. Starbucks

Crittenden, a resident of New York, filed legal action against Starbucks on May 10, 2016, claiming that the company falsely advertises the exact amount of liquid each latte, mocha and espresso drinks contain. Crittenden is suing for an array of reasons, including, “negligent misrepresentation,” according to court documents.

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Now, as Starbucks prepares to defend itself against these steaming hot allegations, one thing is for sure, lawyers need to wake up and smell the coffee.

Categories
Hit-Or-Miss

6 Infuriating Coffee Shop Habits Built By Starbucks Culture

We’ve gotta hand it to Starbucks. We instinctively look to them for Coffee 101 lessons. Accessible just about everywhere, from Target to Disneyland, it’s a welcome sight for coffee fiends from all walks of life. Although sometimes, you will actually encounter areas where the only brewed selection isn’t courtesy of a green goddess. This is where we often fail as consumers, as Starbucks has ruined our perception of caffeine-laced beverages. How? Well, for starters . . .

1. Ordering by size is a language barrier.

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Do you want a large? Then stop requesting a Venti elsewhere! It’s an ugly habit that’s tough to kick, especially when you have a favorite potion. The phrase just rolls off your tongue. Many places don’t even offer more than two size options, making this exchange especially awkward. Speaking of size . . .

2. Requesting beverages by name may yield other results.

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For example, a macchiato ordered in Starbucks has multiple sizes. In non-Starbucks territory, it yields a single espresso size. Before you go chewing out your barista for incompetence, stop to consider the possibility that they’re actually assembling the norm. Now take a deep breath before your next move.

3. New, fancy drinks aren’t exactly new.

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Starbucks recently introduced a Latte Macchiato. Consisting of espresso layers, steamed whole milk and even more espresso, it’s the kissing cousin to their new Flat White. However, Flat Whites have been around in Australia since before you were born. Brush up on what’s listed on another joint’s drink board, and try not to look like an douche when it’s your turn.

4. Coffee shops don’t all offer frequent buyer cards.

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Everybody may know your name at the local ‘bucks, but at the independent spot, they will give you a blank stare if you attempt to pay with an app. Remember, these places thrive in an indie-minded environment. That may mean a wall of mismatched mugs belonging to regulars. What it doesn’t mean: Attitude over their differences. This is especially apparent if you  . . .

5. Ask about WiFi (DON’T).

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Connecting to their internet should not be considered a right. Believe it or not, many shops want you to put your phone down and communicate with those around you. Lugging in your laptop and setting up office for an afternoon may generate a lot of stink eye in your direction. If it isn’t obviously available, just chill for the time being and do something cray like read the news from an actual paper.

6. Your expectations run low for everyone else.

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Go ahead and play favorites, but remember that Starbucks used to be just another place to get a hot beverage. Less corporate coffeehouses make up for a lack of festive branded cups with kick ass latte art and board games. Who doesn’t want a complex, steamed milk design with your Jenga competitive streak? And remember to drop a tip in that jar; many can’t afford to offer things like health benefits. Supporting local only makes you look good.

 

 

 

 

Categories
Hit-Or-Miss

Apparently, Pokemon Support Starbucks Sizing

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Among the many things people find problematic with Starbucks, the corporation’s sizing terminology is chief among them. With a Starbucks Tall, Grande and Venti all conveying a sense of “largeness,” the illogical naming system has been both a genius marketing move and the bane of coffee connoisseurs.

Unfortunately, it seems as if a few artsy fartsy Starbucks patrons support the Starbucks lingo and made Pokémon the latest latte art. Gangnam coffee, move over! Here, Bulbasaur (one of the OG pokemons) illustrates the logic of Starbucks sizing via his 3 evolutionary stages — from Bulbasaur to Ivysaur to Venusaur.

See the Pokémon in full force below:

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Via 9gag