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Hit-Or-Miss

The Device That’s Fixing McDonald’s Broken Ice Cream Machines

One of the most damaged relationships in fast food is that of McDonald’s ice cream machines and its sweet-toothed fanatics.

It seems like 9 out of 10 times you want a nice ice cream cone or sundae, you get hit with that dreaded, “The ice cream machine’s broken.”

There is a glimmer of hope, however, as a company called Kytch created a tool that helps prevent breakdowns, and is being used at some McDonald’s restaurants, according to¬†Business Insider.

 

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Kytch describes its ice cream machine technology as a tool that, “connects to your ice cream machine and provides remote control, real-time data & analytics, and AI powered predictive maintenance.”

It basically analyzes the notoriously complicated machines so you know exactly what’s wrong, and immediately fix the problem.

 

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The technology keeps the machines from being under or over-filled, keeps track of their cleaning cycles, and can even predict if something within the machine will cause it to soon break.

While insider reports that several McDonald’s franchisees have already seen success with this technology, it isn’t something that is being incorporated company-wide.

A source close to McDonald’s said it could not verify the number of restaurants or franchisees using the technology.

This is at least progress, as a 2017 report said that McDonald’s would push forward efforts to replace its current machines, but it never happened.

Rejoice for now, McDonald’s employees, as you can still use the broken machine excuse. But the day of reckoning is coming, and you will be forced to give us all the ice cream to our hearts’ desires.

Categories
Fast Food News Sweets

McDonald’s Promised New Ice Cream Machines 8 Months Ago, Old Ones Still Here

Eight months ago, McDonald’s announced that they would finally be rotating out their ice cream machines for new ones. For those who found it frustrating that they always seemed to be broken, that was some welcome news. However, things have yet to change as of right now, because McDonald’s still hasn’t revamped their frozen dessert systems.

You’d think that events of recent months would have influenced the golden-arched giant to swap out machines even faster. Customers may have learned about the long cleaning process (as shown above) that keeps the ice cream at bay and were at least somewhat understanding of the situation. However, fans were also subject to some gross pictures of McDonald’s machines that disgusted the internet.¬†An app was also invented that tells customers when machines are broken or not, adding insult to injury for the fast food mega-chain.

Despite all those events, BusinessInsider confirmed with a McDonald’s representative that the ice cream machines have in fact not been replaced in the past eight months.

While that may dash the hopes of those searching for that ever elusive McFlurry, the rep did also mention that a replacement machine with fewer parts and easier maintenance requirements has been found.

“In order to better serve our customers the delicious treats they enjoy, we have identified new soft serve equipment options, and are working hard to make these available for restaurants as quickly as possible,” they told BusinessInsider. So, at the very least, McDonald’s is making some progress towards implementing new ice cream serving devices.