There’s a lot of ways to go about apologizing for a mistake. IHOP probably didn’t use the best one.
After an employee printed out the word “Nigga” on a receipt, they obviously faced some backlash, and tried to make things right with the grand gesture of, wait for it, a $10 gift card.
— getkushfrm5 (@getkushfrm5) April 29, 2018
The incident occurred April 13, as Maya Thomas, 19, didn’t even notice the slur on her
to-go order until the following day, according to the Kansas City Star.
Thomas and her mother called the IHOP to complain, and a few days later, the pancake diner sent the $10 gift card in the mail as an apology.
I’m not sure why IHOP thought a gift card was the best way to make things square. Was that the dollar amount they felt could smoothen out a racial slur?
According to the NY Post, the server was black, but regardless of your stance on the word’s usage, it’s not a situation a business wants to be attached to.
Obviously, this disrespectful gift card followup upset Thomas even more, but she should find some solace in learning that the employee responsible for the receipt, was ultimately fired.
IHOP eventually released a standard apology, said racism not being tolerated in their store, but the damage was done, and now they’re down 10 bucks and an employee.