Categories
Fast Food Humor

A Former ‘Subway’ Worker Recreates His WORST Customer Experiences In One Hilarious Animation

A few weeks ago, YouTuber theodd1sout comic posted an animated video chronicling his experience when he worked at the sandwich franchise Subway Sooubway. Well, we all kind of know what he actually means.

Fans of the original video may remember a tease for this at the end. We definitely wanted more. The brilliantly narrated animation features a hilarious account of customers going up to him with ridiculous orders and requests.

He even gives viewers insight to his coveted Sooubway secrets. When asked what cheese he recommends, he says Provolone because it’s the easiest to pull apart with his gloves. Awesome.

Check out the video.

Categories
Hit-Or-Miss

Restaurant Watches Old Surveillance Tapes from 2004, Shares Unexpected Findings on Craigslist

waiters-horror-stories

After a NYC restaurant began noticing that service had slowed down — despite the addition of new staff, a slimmer menu and the number of customers remaining the same since a decade ago — the joint hired a firm to help them solve this “mystery”.  Like a customer service soap opera caught on tape, the restaurant found eye-opening results while comparing surveillance footage from 2004 to footage from 2014.

They posted their results on Craigslist under rants & raves, hoping to offer both diners and restaurateurs a fresh perspective on the real culprit behind slow service these days. Granted, the said rant is a tad defensive and their research a tad questionable.

Still, you can’t deny that you’ve made a poor waiter compete for your attention while you pour over Instagram, Facebook, emails, etc. at some point. Also, that Valencia filter will never be as tasty as crispy, hot fries.

Read the full Craigslist post below:

We are a popular restaurant for both locals and tourists alike. Having been in business for many years we noticed that although the number of customer’s we serve on a daily basis is almost the same today as it was 10 years ago, the service just seems super slow even thou we added lot’s more staff and cut back on the menu items.

One of the most common complaints on review sites against us and many restaurants in the area is that the service was slow and or they needed to wait a bit long for a table.

We decided to hire a firm to help us solve this mystery, and naturally the first thing they blamed it on was that the employees need more training and that maybe the kitchen staff is just not up to the task of serving that many customers.

Like most restaurants in NYC we have a surveillance system, and unlike today where it’s a digital system, 10 years ago we still used special high capacity tapes to record all activity. At any given time we had 4 special Sony systems recording multiple cameras. We would store the footage for 90 days just in case we need it for something.

The firm we hired suggested we locate some of the older tapes and analyze how the staff behaved 10 years ago versus how they behave now. We went down to our storage room but we couldn’t find any tapes at all.

We did find the recording devices, and luckily for us, each device has 1 tape in it that we simply never removed when we upgraded to the new digital system.

The date stamp on the old footage was Thursday July 1 2004, the restaurant was real busy that day. We loaded up the footage on a large size monitor, and next to it on a separate monitor loaded up the footage of Thursday July 3 2014, the amount of customers where only a bit more than 10 years prior.

I will quickly outline the findings. We carefully looked at over 45 transactions in order to determine the data below:

2004:

Customers walk in.

They gets seated and are given menus, out of 45 customers 3 request to be seated elsewhere.

Customers on average spend 8 minutes before closing the menu to show they are ready to order.

Waiters shows up almost instantly takes the order.

Food starts getting delivered within 6 minutes, obviously the more complex items take way longer.

Out of 45 customers 2 sent items back that where too cold we assume (given they were not steak we assume they wanted the item heated up more).

Waiters keep an eye out for their tables so they can respond quickly if the customer needs something.

Customers are done, check delivered, and within 5 minutes they leave.

Average time from start to finish: 1:05

2014:

Customers walk in.

Customers get seated and is given menus, out of 45 customers 18 requested to be seated elsewhere.

Before even opening the menu they take their phones out, some are taking photos while others are simply doing something else on their phone (sorry we have no clue what they are doing and do not monitor customer WIFI activity).

7 out of the 45 customers had waiters come over right away, they showed them something on their phone and spent an average of 5 minutes of the waiter’s time. Given this is recent footage, we asked the waiters about this and they explained those customers had a problem connecting to the WIFI and demanded the waiters try to help them.

Finally the waiters are walking over to the table to see what the customers would like to order. The majority have not even opened the menu and ask the waiter to wait a bit.

Customer opens the menu, places their hands holding their phones on top of it and continue doing whatever on their phone.

Waiter returns to see if they are ready to order or have any questions. The customer asks for more time.

Finally they are ready to order.

Total average time from when the customer was seated until they placed their order 21 minutes.

Food starts getting delivered within 6 minutes, obviously the more complex items take way longer.

26 out of 45 customers spend an average of 3 minutes taking photos of the food.

14 out of 45 customers take pictures of each other with the food in front of them or as they are eating the food. This takes on average another 4 minutes as they must review and sometimes retake the photo.

9 out of 45 customers sent their food back to reheat. Obviously if they didn’t pause to do whatever on their phone the food wouldn’t have gotten cold.

27 out of 45 customers asked their waiter to take a group photo. 14 of those requested the waiter retake the photo as they were not pleased with the first photo. On average this entire process between the chit chatting and reviewing the photo taken added another 5 minutes and obviously caused the waiter not to be able to take care of other tables he/she was serving.

Given in most cases the customers are constantly busy on their phones it took an average of 20 minutes more from when they were done eating until they requested a check. Furthermore once the check was delivered it took 15 minutes longer than 10 years ago for them to pay and leave.

8 out of 45 customers bumped into other customers or in one case a waiter (texting while walking) as they were either walking in or out of the Restaurant.

Average time from start to finish: 1:55

We are grateful for everyone who comes into our restaurant, after all there are so many choices out there. But can you please be a bit more considerate?

 

Categories
Humor

LOL: Here’s How to Make Sure the McDonald’s Cashier Gets Your Order Right

stuck

We’re guessing this impeccably dressed gentleman was tired of shouting his order through a perspex soundproof barrier and decided to get his point across by shoving his upper body through the order window.

Gotta respect his initiative.

Apparently, this peculiar behavior is becoming quite the phenomenon at McDonalds branches in China, with many customers acting “overly familiar” toward the company’s staff. Personally, I think the guy just got a little too eager and wanted to make sure the cashier got his order right. Hey, at least he’s got his priorities straight.

H/T RocketNews24

Categories
Technology

The Cloud – The Next Frontier of Restaurant Technology

 

Restaurants are learning about what it means to survive in today’s tech-obsessed culture. It may have all started with putting up a simple website and menu on the Internet “just because,” but it’s quickly grown to much more than that in the last decade. Now, it’s not uncommon to see restaurants with their own Facebook pages and active Twitter accounts — complete with special deals, discounts and promotions for “checking in,” of course. And they’re becoming entrepreneurial too — reaching out with different businesses like Groupon and Living Social to entice new customers while partnering with service-based companies like Seamless and GrubHub to provide easy (and profitable) online food delivery.

And now, restaurants are turning their attention to a new service: Cloud technology.

The Cloud

The cloud — which “allows users to store data on remote computer servers and retrieve that data almost as fast as if it resided on their server at home or office” — is now being utilized within the restaurant and food industry in a big way: To store information about their customers’ spending habits.

According to QSR, restaurants are finding that the cloud can help them streamline their operations and share data more easily — as well as crunch data and information meaningfully (and more quickly). And it’s a lot cheaper too.

Take, for example, Chicago-based company Newly Weds Foods, who is using the cloud to communicate and share information and ideas instantaneously with more than their 2,000 employees all over the world. Before multiple e-mails were needed to deliver someone the necessary information, especially when dealing with large-sized files.

Wingstop, the popular chicken wings chain, has also been toying with the idea of going with the cloud and is in the middle of a three-year project to build their own cloud.

Let’s be honest — not having a website or Yelp page (unless you’re planning on being some hip new spot that no one will ever hear about) is definitely a detriment. But will not having cloud technology hurt restaurants? We’ll just have to see.

H/T: QSR + PicThx: FSR