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Why We Should Hope Chipotle Succeeds Despite All Their Food Safety Issues

It’s hard for me to hate on Chipotle too much, to be perfectly honest. I have major respect for what the company has been trying to do in the world of fast food, as their mantra of fresh ingredients, built-to-order, and healthier options is something that the entire industry should move to. If they could just move past their food safety scandals, they would be the gold standard of what all of fast food should be.

No fast food chain has been beleaguered with food poisoning issues as much as Chipotle in recent years. They’ve gotten hundreds of people sick across multiple foodborne illness outbreaks. When they tried to correct the issue with retraining, the food safety mishaps continued.

Now, they’ve recently experienced their worst food poisoning fiasco of all time, almost right after they had brought in a new CEO and were looking to turn things around. It goes without saying, but Chipotle just can’t seem to catch a break with all of the scandal that has been linked to them.

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Still, Chipotle deserves more credit than the general public has been giving them. Yes, they  can’t keep a clean streak for more than a few months, but it’s because what they’re doing has been pushing the envelope in the fast food industry for nearly a decade.

Achieving the scale they have makes it a challenge to control food safety with even just processed ingredients on their own. Now imagine taking that same model and implementing it into a vast lineup of fresh ingredients and a restaurant chain where everything is made in-house. This includes cutting the vegetables, marinating the meats, shredding cheese, and making fresh batches of guac daily.

All of those fresh ingredients mean that a significant amount of prep is required, which opens up the chain to more food poisoning possibilities. If someone isn’t properly trained or deviates from a food safety plan, it opens up the gateway for people to get sick.

It’s impossible to be 100% perfect with food safety, even with Chipotle’s strict food handling procedures and quarterly retrainings (a new requirement for employees). Food contamination can start on the field, long before Chipotle has a chance to get its hands on it. Despite all of the technology the food industry has, it’s not possible to catch every pathogen before it gets to the consumer. This is especially true for fresh produce, where science has yet to figure out how to effectively kill bacteria without drastically altering food quality.

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And though it would seem outlandish to even surmise, some conspiracy theorists believe that Chipotle’s food safety issues could also potentially not be the company’s fault. These same individuals believe there may be a hidden force attempting to sabotage Chipotle. Theories of corporate influence have been floating around since 2015, suggesting that shareholders may have something to do with the poisonings so that they can profit via short stocks.

Some customers also believed that one outbreak could have been the work of Monsanto after Chipotle announced they would stop using GMOs. That particular scenario involved a “very rare” strain of E. Coli, according to the FDA, which led people to believe that Monsanto could have paid someone to target Chipotle in retaliation. To date, it’s never been proven if that was or wasn’t the case.

If these conspiracy theories are in fact true, it would mean that somebody had to have intentionally poisoned the food at multiple locations, which isn’t an out-of-the-question scenario. Folks have spiked food with toxins or bacteria in the past, including at grocery stores and in the salad bars of restaurants.

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I’m not suggesting that Chipotle is free of any fault when it comes to their food poisoning issues. Rather, they should still be held responsible because these illnesses still happened to their customers under their watch. Thus it’s imperative they still ramp up to stringent measures with their food handling programs and continually hold themselves accountable for what’s been going on.

Chipotle’s concerted and continued efforts to handle its food safety problems while persisting to be a cutting-edge model of what fast food should be still serves as an example to others in the industry. Their take on fresh ingredients, handmade products, and affordable pricing at that level of quality is commendable, and something we should be supporting despite the food poisonings.

No fast food chain has ever been willing to take on the same freshness and quality model Chipotle started out with and scale it to the size of a mega-corporation. The burrito giant took on the guinea pig role in testing out what we all want fast food to really be: fresh, fast, affordable, and tasty. Outside of the lingering safety issues (and their forgettable first run of queso), Chipotle has managed to do all of that.

Minus the food-borne illnesses, Chipotle is what the rest of fast food should be. As they work out the kinks in their food handling programs, we should continue to support them and allow them to become the gold standard the rest of the industry aspires to be. Only then can we possibly have a future of food that’s wholesome, nutritious, and delicious, even at its most basic level.

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Chipotle Is Retraining All Of Its Workers Following Latest Food Safety Incident

In the aftermath of Chipotle’s biggest food poisoning outbreak in history, the chain’s employees will be undergoing nationwide retraining on food safety, in an attempt to help the issue.

chipotle hid several foodborne illness outbreaks

The company’s most recent foodborne illness scare in Powell, Ohio, led to over 700 self-reported illnesses. According to Nation’s Restaurant News, local health department officials later confirmed the actual number of related cases to be 674, still the most ever for a single outbreak tied to Chipotle.

It took them a while to find the cause, but the culprit pathogen was discovered to be Clostridium perfringens, a bacteria that grows well in protein-rich environments and is a common sign of time and temperature abuse.

New Chipotle CEO Brian Niccol has since issued a statement announcing the nationwide retraining.

“While this incident impacted only one restaurant, Chipotle field leadership will be retraining all restaurant employees nationwide beginning next week on food safety and wellness protocols,” Niccol said.

These will include an expansion of those policies, including “a recurring employee knowledge assessment of our rigorous food safety standards,” according to the statement.

The last time Chipotle performed such a massive retraining was in early 2016, when every location nationwide closed for a few hours on one day to talk food safety. It is unclear whether a similar action will happen when the new training sessions begin next week.

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Chipotle’s Latest Food Poisoning Outbreak Is Its Worst One Yet

Chipotle has a lengthy history with food poisonings that date all the way back to 2008. Nearly a decade since that first incident, the company’s most recent outbreak is the worst to ever hit the fresh burrito chain.

Since July 26, over 700 cases of reported illnesses have been linked to a single Chipotle location, according to the Dayton Daily News. The store, located in Powell, OH, was closed immediately upon reports of a potential outbreak. They then enabled the chain’s food safety protocol before reopening, which included changing out the food and deep cleaning the entire place.

It’s still unknown what bacteria or pathogen caused the outbreak, and the source of it hasn’t been determined either. What we do know, though, is that no other outbreak connected to Chipotle has poisoned as many customers in a single instant.

The only other food poisoning outburst that came close, was all the way back in 2008, when over 400 customers contracted a strain of norovirus at a location near Kent State University. Coincidentally, that event also took place at a Chipotle restaurant in Ohio, although there’s likely no connection between the two given the time and changes the chain has implemented since then.

Still, an outbreak as massive as the one going on right now does call Chipotle’s new food safety protocol into question. To be fair, this is only the second massive food poisoning to occur since the new changes to their program came in late 2016. Still, more than 700 people getting sick from one single location is quite alarming.

Local health officials are still trying to determine the cause and source of the outbreak, but so far, common candidates like norovirus, Salmonella, and E. Coli have already been ruled out.

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Another Chipotle Outbreak Is Reportedly Happening At An L.A. Restaurant

Earlier this year, Chipotle faced backlash following reports of a brand new foodborne illness outbreak at a location in Sterling, Virginia. While the smoke appears to have cleared around that controversy, another Chipotle outbreak is reportedly occurring right now in Los Angeles.

another chipotle outbreak

According to Business Insider, several reports of vomiting, nausea, and diarrhea were reported on after customers ate at the Chipotle at 4550 W. Pico Blvd. Five reports were posted on the website, with diners claiming to feel sick within 48 hours of eating at the restaurant.

The Los Angeles Health Department’s Acute Communicable Disease Control unit told Business Insider that they are aware of the illness reports and are actively investigating the restaurant. Chipotle spokesperson Chris Arnold also said that the location has now implemented “heightened sanitization measures,” but challenged the validity of some of the claims.

“We are aware of three reports (two of which appear to be the same) on a user-generated reporting site, but there is no clinical validation associated with those reports, and we have not been contacted by customers directly to substantiate these claims.”

Chipotle’s stock price has already been impacted as a result of these new reports. As of press time, shares had fallen to $301.56 each, a staggering decline of 3.71%. Chipotle is in danger of dropping below $300 for the first time since August 23rd of this year. Prior to 2017, the last time Chipotle’s stock was this low was on January 11, 2013, according to Google Finance.

UPDATE: Chipotle has told ABC News that sick employees were reported at the restaurant in question and are now being held out of work. It’s unclear if they were working when the outbreak was reported, however.