The Most Common Restaurant Complaints by Diners [INFOGRAPHIC]


Are you a negative Nancy when it comes to restaurant dining? You know — the kind that whines about imperfect dishes or bad service? Well, you’re not alone (although you might be driving waiters up a freakin’ wall). According to a 2014 survey of 1,003 adults by Consumer Reports, the average folk has plenty to complain about in restaurants.

It turns out about 16% of diners think it’s a turnoff when too much nutritional information is available, while 27% hate it when servers don’t bring water to the table unless asked. But the most common customer annoyance are receiving dirty utensils (78%), dirty restrooms (73%) and impolite or condescending servers (72%).

Any of these hit a nerve with you? Check out the full scope of complaints below:

Restaurant Complaints

Let’s just let it all out at once, 1, 2, 3… UGH.

Feel better?

By Cameron Simcik

Cameron is a Philadelphia native who is borderline obsessed with chocolate, coffee and sushi. She writes for TheFW and The Daily Meal, and making a mean chocolate chip cookie is her specialty. She also tries pizza everywhere she travels in hopes someday she'll become one of those cool pizza snobs.

13 replies on “The Most Common Restaurant Complaints by Diners [INFOGRAPHIC]”

I will be watching this post simply to see all of the entitled millennial waitstaff on this site defend why these things are the way they are and how it’s NEVER the waitstaff’s fault.

ETA: Also to watch them defend why they still deserve 20%+ tip despite these things.

I have..for 10years. FOH manager now. All I can say is, I’m printing this off so hopefully my servers will see the importance of what I tell them. Especially comes to polishing silverware.
Every single one of those “gripes” can be avoided. Nowadays though, these kids have no motivation or work ethic. It’s sad.

It maybe my own personal experience of having to be a server in Vegas on grave (means young, drunk, and self entitled) but their are certain types of customers that tend not to tip, or under tip. When a check racks up to $500+ and they only leave $17 you get jaded pretty quickly. Furthermore, when guest that come from a non tipping country leave with nothing at all (and this is a higher percentage than you would think in Vegas), you can’t help but eel that you are getting the short straw every night of the week.

I don’t get why people would be upset about a server forgetting who gets what. It happens. Especially when they’re busy. Is it too much trouble for you to politely remind them?

I’m not a picky diner. And I don’t blame servers for sucky food (they don’t cook it, they just bring it) as long as they’re willing to make it right. But what bugs me more than anything is not bringing all the food out at the same time. I’ll give an example of what I mean:

My boss and I went out to lunch one day to a nice Thai place. We both ordered appetizers as well as an entree. A bit later, our waitress brought my food and one of the appetizers. We figured at first she just had too much to carry and she’d be be right back with the rest of it. Well, she didn’t come back. She went off serving other tables. So my boss and I decided to pick at the first appetizer (both appetizers should have come out at the same time) as I was waiting until he got his main course before starting on mine. Well, a few minutes later the waitress comes back with our other appetizer, sets it down and walks away. Still no entree for my boss. And I was like “wtf is going on here?”

So we sat, once again, picking at the appetizers as my main entree began to get cold and we kept looking back at the kitchen, wondering where his food was. Finally my boss catches our server and reminds her that he’s still waiting on his food. We were totally expecting her to say she forgot to put his entree order in. But nope, she says, “Oh, it’s coming, it’s just not done yet.”


THAT’S the kind of shit that drives me up the wall.

Yes, I’ve read those little ‘rules’ before and that’s great and all, except for one thing… that says it’s a Vietnamese custom. This was a Thai/Cantonese place. Unless that ‘rule’ applies to other Asian cultures as well. If so, it doesn’t say.

If I ran an American restaurant in China or Thailand, I would serve them their food according to their customs, not mine.

That and I’ve been to a LOT of Asian restaurants and this was a first for me. And they may consider it rude to let food get cold, but *I* consider it rude to start eating when my dining partner hasn’t gotten their food yet.

I get customs and all that, but we’re in America.

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